Frequently asked questions

1. What is Nara Batik?

Nara Batik is a fashion brand from Bandung, Indonesia, that brings authentic Indonesian batik to the world. We offer a wide range of handmade batik fabrics, apparel, and accessories that combine traditional craftsmanship with modern design.

2. What products does Nara Batik offer?

We provide :

• Batik Fabrics – authentic handmade and printed batik cloth.

• Clothing – elegant batik shirts, dresses, and outerwear for men and women.

• Bags & Accessories – stylish batik bags and lifestyle items inspired by Indonesian heritage.

3. Are all products handmade?

Most of our collections are handcrafted by local artisans using traditional techniques such as batik tulis (hand-drawn) and batik cap (stamped). Each piece is unique and represents the beauty of Indonesian culture.

4. How do I place an order?

Simply select your desired product, add it to your cart, and proceed to checkout. Fill in your shipping details and complete payment using one of the available methods. You can also contact us via email or WhatsApp for personalized assistance.

5. What payment methods are accepted?

We accept:

• Bank transfer (BCA, Mandiri, BNI, and others)

• E-wallets (OVO, GoPay, DANA)

• Credit and debit cards (Visa, MasterCard)

• Secure online payment through our official payment gateway

6. Do you ship internationally?

Yes, we ship worldwide. We collaborate with reliable courier services to ensure your order arrives safely. For international shipping rates and delivery time, please contact us for more details.

7. How long does delivery take?

Delivery time varies depending on your location:

• Domestic (within Indonesia): 1–5 business days

• International: 7–14 business days, depending on customs and destination country

8. Can I return or exchange a product?

Yes. You may request a return or exchange if the product has manufacturing defects or if we shipped the wrong item. Returns must be requested within 3 days of receiving the order, and items should be in their original condition with tags attached.

9. How do I care for batik products?

To preserve the color and quality of your batik:

• Hand wash with mild detergent

• Avoid bleach or harsh chemicals

• Dry in the shade (do not expose to direct sunlight)

• Iron at a low temperature on the inner side of the fabric

10. How can I contact Nara Batik?

📍 Address: Taman Kopo Indah 2 E 89, Magahayu Selatan, Kec. Margahayu, Kabupaten Bandung, Jawa Barat, Indonesia 40226

📧 Email: info@narabatik.com

📱 WhatsApp: +6285960512299